Terms and Conditions

These Terms of Use are entered into between IsoladiVenere (“us”) and you.

The Services provided by Isola di Venere to Members and Subscribers under these Terms of Use are offered by Jumany Ltd, a limited liability company incorporated in England and Wales with registered number 08603447 (VAT number 193544094) whose registered address is 18 St. Cross Street – London, EC1N 8UN. The Website is hosted on the company servers.

We, as well as offer a platform of friendships and entertainment, island-becoming and social discovery. We provide our products and services, some of which are free, some of which are paid, via desktop, mobile, web.

Our Services are open to all adults over the age of 18, provided they meet the criteria in the eligibility statement below. If you are under 18 years of age, you are not authorized to access the Services and must immediately stop using them.

1. Eligibility to use the services

You may only use our Services under the following conditions. You declare and guarantee at all times that:

• You are over 18 years old and can form a legally binding contract with us.

• You meet the registration requirements indicated on the Service.

• You will comply with these Terms of Use, including our Safety Tips, Guidelines, and all applicable laws and regulations.

• You will provide fair, accurate and truthful information that is not misleading. In particular, you must be sincere and honest in completing your profile and in your interactions with other users and with us.

• You acknowledge and agree that the purpose of the Services is to enable individuals to connect on a personal, non-commercial and non-financial basis, with the primary goal of forming committed couple relationships. You must comply with and be respectful of the purpose of the Services at all times.

• You are not currently registered on the sex offender register.

• You have never been convicted of a criminal act involving fraud, sexual offenses, violence (including domestic violence), harassment, terrorism or hate crimes.

We reserve the right to refuse, suspend or terminate your access or membership at any time if you fail to meet any of these conditions.

2. Acceptance of the Terms of Use Agreement.

By creating an IsoladiVenere account, via a mobile device, or computer (referred to as, the “Service”), you agree to be bound by (1) the Terms of Use, (2) the Privacy Policy, the Cookie Policy, this is not a dating site but a friendship site, each of which is incorporated by reference into this Agreement, and (3) by any terms communicated to you and accepted if you purchase the additional features, products or services they offer on the Service (in complex, “Agreement”). If you do not agree to be bound by all the terms of this Agreement, you are not authorized to use the Service.

We may also make changes to the Terms and Conditions of the Service for various reasons. Please consult this page regularly to ensure you are aware of the most updated version of the Terms and Conditions. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Agreement.

3.Registration

Registration for our Service is free. You don’t have to create more than one account.

You must provide the mandatory information required to complete your profile on the Services and keep such information current, accurate and truthful. You acknowledge and agree that some of this information will be posted on the Service.

The consequences that the communication of this information could have on the life of a user or on that of other users are the sole responsibility of the user concerned. When you reveal and disseminate information, data, text, content, videos and images about yourself, you waive your right to assert any claim against us, in particular on the basis of possible infringement of your rights of image or personality, honor, reputation or right to privacy that may arise from the distribution or dissemination of such information.

For more details on the information we collect from you and how we use it, please see our Privacy Policy.

You are responsible for maintaining the confidentiality of the login credentials you use to sign up for our Services and are solely responsible for all activities that occur under those credentials. If you believe someone has accessed your account, please contact us immediately at he******@is***********.com.

4.Rules of Use.

You agree to use caution in all interactions with other people on IsoladiVenere, even though ours is not a dating site and if you decide to communicate with them outside the Service or meet them in real life, you are solely responsible for your choice. Additionally, before using the Service, you agree to review and follow our safe dating recommendations. You also agree not to provide financial information (such as bank account or credit card information) or transfer or send money to other people on IsoladiVenere.

5. Disclaimer.

• IsoladiVenere provides a service as it is, and as it is available, and in the manner permitted by law. It does not guarantee that there will be no service interruptions. It makes no warranties of any kind, for any reason, express, implied or implied, statutory or otherwise in connection with the service (including all relevant contents), including, for example, any including warranty of acceptable quality, merchantable, compliance for a specific reason or non-infringement of the rights of others.

• You are the only person responsible for your interactions with other people on IsoladiVenere, you are aware that IsoladiVenere does not carry out criminal background checks on registered people or investigate their past in any way. IsoladiVenere does not make any representations or guarantees regarding the conduct or compatibility of the people who are registered. And in no way IsoladiVenere is not responsible for your behavior or the behavior of other people. You are also informed that IsoladiVenere is not a dating site and that you are responsible for your actions and decisions.

• IsoladiVenere is absolutely not responsible for the audio/video or other content that you or other people on IsoladiVenere or third parties send, receive, or publish through our Service. The use of and access to any material downloaded or otherwise obtained using our Service is entirely at your own responsibility, discretion and risk.

6. Rules of conduct

The conduct of expressions of language both by us and by other users of the Service must be of quality and below means compliance with the level of ethical conduct in your expressions and behavior, respecting the users and staff of our Customer Service, as well as the laws and the regulations in force. To meet this standard of quality, individual responsibility and ethics, we allow any user to report any content (photograph, text, video, etc.), behavior or comments made by a user that appears to violate our Terms of Use, Tips for safety, behavioral guidelines for respect for oneself and others, rights of third parties and laws and regulations in force. Accordingly, by using the Service, you understand and agree that the data you provide, as well as your behavior or comments may be subject to moderation and/or control by us in accordance with our moderation policies.

As a user, you must respect the following rules of conduct at all times and accept all the prohibitions listed below:

1. prohibition on violating the Service Guidelines, which are updated regularly

2. prohibition from publishing your personal contact details or disseminating another person’s personal information (e-mail address, address, telephone number, etc.) in any way (in the Profile description, in a photo, etc. ).

3. Prohibition from posting any content that may violate anyone’s rights, including rights of publicity, privacy, copyright, trademark, or other intellectual property or contract right.

4. Prohibition from representing any other person, company or other.

5. Prohibited from having more than one account, and prohibited from using an account other than your own, as you may not share your account with anyone else.

6. Prohibition from soliciting passwords for any purpose or soliciting personally identifiable information for any purpose from other users.

7. Prohibition from insulting, abusing, persecuting, intimidating, assaulting, harassing, mistreating, offending, humiliating or defaming any person.

8. Prohibition on posting material that promotes or encourages: racism, bigotry, hatred or mental or physical harassment against any ethnic group, minority or individual;

9. Do not post threatening, sexually explicit or pornographic material, material that encourages violence or contains nudity or violence of any kind.

10. Prohibition on sending links to external links to other users

11. Prohibition from Spamming, soliciting money or defrauding any user.

12. You may not use any robot, bot, spider, crawler, scraper, site search and/or retrieval application, proxy or other manual or automatic device, method, process to access, retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents.

13. No use to harm us or others, and/or for malicious purposes.

14. Prohibition on promoting and/or facilitating relationships of a transitional nature and/or services and/or acts of a non-consensual sexual nature.

15. You are prohibited from creating a new account if your account has been closed by us, unless you have our permission.

6.1 Violation of any of these rules of conduct constitutes a serious material breach of your contractual obligations under these Terms of Use.

6.2 We reserve the right to suspend or terminate your account without notice and without refund if you have breached even one of these obligations, abused the Service or behaved in a way that we consider inappropriate or illegal, including with respect to any action or communication occurred on or off the Service.

6.3 Termination of your account will be effective without prejudice to any damages and interest which may be claimed by us as compensation for losses suffered by us as a result of any breach of these Terms of Use.

7. Service

1. Your subscription to the Service is Free

gives you access to creating your own user profile, and a limited set of actions. To interact and browse other users’ profiles you must be a subscriber.

2. Terminate and/or close your account (Service)

At any time you can decide to close your account on our Service with the button available in your account. If you have any difficulty, you can contact our customer support team by writing to helpdesk@isoladivenere.com who can do it for you. You will no longer be able to use your account, including any purchases, effective the business day following a termination request. However, this will not entitle you to any refund on your remaining subscription portion.

3. Events and Trips/Holidays

When Events/Travel/Holiday promotions are offered, all the specific information and the Terms and Conditions applied are available on the pages that describe the subject of the offer.

4. Coupons and/or Promotions

When particular coupons or promotions are offered, their value is only for the period that will be written on the promotion or coupon.

8. Purchases

1. Subscription renewal.

After the initial period of use of the Subscription, before the subscription expires, you will receive an email to inform you of the expiration, so that you can renew the subscription within the scheduled time. To avoid not having access to your account. In case of problems, contact he******@is***********.com.

2. Right of Withdrawal

Subscriptions begin upon confirmation of purchase. Pursuant to current legislation, you have 14 days from the day following a Purchase to exercise your right of withdrawal (without providing any reason). Your refund will be made within 14 days of the date we were informed of your decision to cancel and will be processed to the same Payment Method used for the original Purchase.

If you connect to your account and use the Services, this first access following the Purchase of a Subscription constitutes your express request to have immediate access to the Services, for which you will not receive a refund.

9. Product Purchases

1. Payments for product purchases and cancellation

Ordering process and contract formation

See our Ordering Online Made Easy guide for instructions on how to place an order.

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

To form a binding contract between us you need to follow some steps, described below. After placing your order:

we will send you an email as soon as possible to confirm your order. It will confirm which goods you have ordered. This email does not constitute an acceptance of the order by us and no contract is formed between us at this stage;

when we dispatch the goods from the warehouse, we will send you a confirmation email (“Shipping Email”). This email constitutes a formal acceptance of your order by us. This also means that a binding contract is formed between us and you and we are obliged to perform our obligations under that binding contract.

Important note regarding Personalized Items: The above ordering process does not apply in relation to your orders of Personalized Items. We will acknowledge your order as described in step 1 above, however the following ordering process will apply:

Your payment will be processed and accepted when your order is placed with us. This is not an order confirmation or acceptance of your order by us.

Your order will go into production shortly after your order is placed and your payment is processed.

Once your order is ready to ship from our warehouse, we will send you a shipping confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract is made between us and we are obliged to perform our obligations under that contract.

Please note that orders (for both personalized and other items) will only be shipped after receiving authorization from your payment card issuer. We will try to inform you as soon as possible if there is a problem with the payment authorization process or any validation checks for your order. We will not accept your order if payment is not authorized. If there are problems with the authorization process or validation checks, delivery may be delayed.

Delivery of your order 2-7 working days (EU) 7-15 working days rest of the world

• Canceling an order before shipping

If you change your mind after placing an order, you can cancel it at any time before our despatch email is sent to you. Please see the Contact Us page for our phone number and email. To cancel your order, you will need to provide us with your name and address, as well as your order number.

If you cancel part of an order, shipping and packaging costs are recalculated on the price of the retained goods. This may affect the payment of shipping costs. For example, if your order is for goods worth 60 euros and you then cancel a 15 euro item, your order total will drop below 49 euros and you will no longer be entitled to FREE standard delivery. Please note that the above does not apply to your orders of Personalized Items (see our Personalized Orders section below).

• Return of goods after shipment

Reflection period

When you order from us online, you are entitled to a cooling off period after the goods have been dispatched. During this cooling-off period, you can return the goods free of charge. Our cooling off period is 5 days (from delivery of the goods) which includes any cooling off period required by law.

This period begins on the day on which the contract is concluded and becomes binding (i.e. you receive a shipping email from us) and ends 5 days after the day following delivery of the goods.

Unless we are at fault (for example if you have received faulty items or items that are not as described), some items are excluded from the cooling off period guarantee: these include personalized items, as well as punctured items whose packaging has been opened (see also our section dedicated to ordering Personalized Items below).

• Defective goods

If you receive defective goods, please follow one of the procedures described on the How to return items page.

10. Intellectual Property

• Contents of the Service

1. Names, trademarks, graphics, photographs, logos, animations, videos, texts and all content visible on and in the Site are our exclusive property or licensed or controlled by us and may not be reproduced, used or communicated without the our specific authorization.

2. The usage rights granted to you are limited to your personal use for as long as you have an account with us. Any other use by you is prohibited. You may not copy, reproduce or otherwise use content produced by other users.

3. You understand and agree that we may monitor or review Content that you post to the Service. We may remove, in whole or in part, Content that in our sole judgment violates this Agreement or may damage the reputation of the Service.

4. You confirm that all the information you provide when creating your account is correct and truthful, and you declare that you have the right to publish the Contents on the Service and to grant IsoladiVenere the license to use what is written and published you published.

• User Content

Using our Service and with an active account on Isoladivenere. You grant us a universal license to use the intellectual property rights arising from the content you provide (images, information, descriptions, etc.) in relation to your use of the Service. For clarity, your profile, your use of it as well as your interactions with other users. This license specifically includes the right to reproduce, represent, transmit, modify, adapt (to comply with the graphics of the Service and/or to make them compatible with the technical features or formats supported by the relevant media), translate, digitize, use for the purposes of the Service and/or sublicense the content you provide on all or parts of the Services, in our emails and notifications to other users, or in any other communications relating to the Services, subject to applicable laws.

11. Third Party Services

Our Service may contain advertisements and promotions offered on third-party platforms and/or external resources such as third-party websites, social networks, etc. (Third party platforms). We are under no circumstances responsible for the availability (or lack of availability) of such Third Party Platforms. If a user chooses to interact with Third Party Platforms made available through our Service, their terms will govern their relationship with you. We are not responsible under any circumstances, for any reason, for the terms or actions of the Third Party Platform(s).

12. Warnings

• We do not guarantee that registering for our Service will lead to a date, meeting, relationship or any other type of contact.

• You agree that we have no liability whatsoever regarding intentional or unintentional inaccuracies committed by others on IsoladiVenere. And therefore we are not responsible for any damage, which may be caused by other users.

• You are informed and accept that we use some fictitious profiles for entertainment purposes. We specifically reserve the right to send messages to this site via these self-created profiles. In fact, physical meetings with these fictitious profiles are not possible. We exclude all responsibility and assume no guarantee for any type of inconvenience or damage caused by our Service.

13. Operation of the Service

We do not guarantee that you will be able to use our service if your devices do not work properly. If your internet manager/provider is unable to provide an adequate service and/or if your devices do not have an Internet connection that works perfectly. Our Service is provided to you on an “as is” basis.

The Service may be temporarily interrupted due to maintenance, updates, technical reasons, security reasons. As may be interrupted for software and/or presentation updates. For scheduled updates, you will be notified via email. As some features may also be disabled temporarily and/or permanently if required for security or other urgent reasons.

We reserve the right to change prices and services published on the site by giving immediate notice.

14. General Liability

Subject to applicable law, we are only liable for direct damages caused by us if we do not provide the Services in accordance with these Terms of Use and applicable laws and regulations. We cannot be held responsible for any damage suffered by a user if it is caused exclusively by the latter or if we do not breach these Terms of Use and/or our legal obligations. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

We are not responsible for trading losses. We provide the Services for domestic and private use only. Commercial use of our Services is strictly prohibited as set forth above. You are fully liable to us if you use the Service for any commercial or business purpose in violation of these Terms of Use.

In the event that we or our Company are held liable based on your breach of any of your legal or contractual obligations under these Terms of Use, you will indemnify and hold us and/or our Company harmless from any damages, expenses or orders made against it arising out of or resulting from such breach.

15. Complaints

If you have a complaint about our service or about other staff or users who use our service, you should write an email to he******@is***********.com. We will take immediate action to resolve the issue. And you will receive written feedback within 24 hours of receiving your complaint.

16. Disputes

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of England, subject to any mandatory consumer laws in force in your country of residence.

In accordance with the rules applicable to mediation, prior to any request for conciliation, you must raise any dispute with us in writing in order to attempt an amicable resolution.

If it is not possible to reach an amicable solution to a dispute relating to the Terms of Use, the competent court will be the United Kingdom.

The European Commission’s online dispute resolution platform is available at http://ec.europa.eu/odr. IsoladiVenere does not participate in dispute resolution procedures before consumer arbitration bodies for members residing in the EU and in the European Economic Area.

17. Jurisdiction

All claims arising out of or in connection with this Agreement or the Service or your relationship with IsoladiVenere which for any reason will be brought exclusively in the courts of the United Kingdom, UK. You and IsoladiVenere consent to the exercise of personal jurisdiction by the UK courts and waive any claim that such courts constitute an inadequate forum.

18. Applicability

If one or more provisions of the Terms of Use are held to be unenforceable under applicable laws or regulations or following a final decision by a court or competent authority, the other provisions will remain in full force and effect, to the extent permitted by applicable law, regulation or court decision.

You may not copy or use our terms and conditions of use without our written permission.

01 February 2024